Features
Shared inbox
- Three-pane inbox with chat list, conversation and context panel
- Filters for keywords, labels, assignee, flagged, unread and group chats
- Reply on WhatsApp or write a private team note
- Images, documents, audio and video with previews
- Assign chats, add labels, and start new conversations by number
Broadcasts
- Four-step wizard: recipients, message, number, launch
- CSV import, saved contacts and tags, {{name}} personalisation
- Message variants, 8 to 18 second delays, typing indicators
- Warm-up period, daily caps, opt-out handling and auto-pause
- Per-recipient delivery status and CSV export
Tickets and AI
- Auto-flag messages with buying intent and open one ticket per chat
- Kanban board with owners and status history
- AI summaries of the last 24 hours, draft replies and ticket suggestions
- Per-plan AI usage limits
Sales pipeline
- Kanban from New to Booked with budget, project and source on every lead
- Lead card inside each chat, contact profile with history, notes and campaigns
- Round-robin or keyword-based assignment, lead scoring and auto-tagging with AI
Save time
- Quick replies with / shortcuts and attachments
- Greeting and out-of-hours auto-replies
- Schedule messages and “remind me in 3 days if no reply”
- Voice notes recorded in the browser, edit, delete, quote and forward
Reports and search
- Search every message by words, number and date
- Response times, per-agent activity, campaign reply rates and A/B results
- CSV export
Connect your tools
- Public API and signed webhooks, Zapier and Make friendly
- Push leads to Google Sheets or your own CRM
- Official WhatsApp Cloud API numbers next to QR numbers
Security and alerts
- Two-step login, device list, IP allow-list
- Custom roles with fine-grained permissions and an audit log
- In-app, browser, email and SMS notifications
- English and Arabic (right to left)
Teams and billing
- Owner, admin and agent roles with seat limits
- Plans with number, seat and message limits
- Pay by card, UPI, netbanking, UAE cards or bank transfer
- Usage meters in the dashboard
Resellers
- Custom domain, logo and brand colour
- Create client workspaces from your console
- Revenue, commission and payout ledger